The fine print, made readable

Last updated: June 2026

These Terms of Service govern your use of the Ratawa Technologies website at ratawatechnologies.com and the digital marketing services we provide. Please read them carefully, as they contain important information about your rights and obligations, including disclaimers and limitations of liability.

1. Acceptance of terms

These Terms of Service (“Terms”) form a legally binding agreement between you and Ratawa Technologies (“we”, “us”, or “our”) and govern your access to and use of our website and services. By accessing our website, requesting a demo, or engaging us for services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use our website or services.

2. Definitions

In these Terms, “website” means the Ratawa Technologies website and its content; “services” means the digital marketing services we provide; “client” means a business or individual that engages us under a separate proposal or service agreement; and “content” means text, graphics, logos, designs, and other materials. A specific proposal or service agreement signed with a client will set out the detailed scope, deliverables, fees, and timelines for that engagement.

3. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use our website and services. By using them, you represent and warrant that you meet these requirements and that any information you provide is accurate and current.

4. Our services

Ratawa Technologies provides digital marketing services that may include search engine optimisation (SEO), pay-per-click and paid advertising (PPC), social media marketing, website design and development, content marketing, and AI-powered marketing and automation. The specific deliverables, scope, timelines, and fees applicable to any engagement are agreed separately in a written proposal or service agreement, which, where it conflicts with these Terms, will take precedence for that engagement.

We may use carefully selected subcontractors or third-party tools to help deliver certain elements of the services, but we remain responsible to you for the work delivered. From time to time we may also refine or expand our service offerings; any such changes will not reduce the scope of services already agreed and paid for under an existing engagement.

5. Engagements, fees & payment

Any pricing shown on this website is indicative and for general guidance only; it does not constitute a binding quote. Fees, billing cycles, and payment terms for a specific engagement are set out in your proposal or service agreement. Unless stated otherwise, fees are payable in advance of the relevant service period, exclusive of applicable taxes, and exclusive of any third-party advertising spend, which is paid by you directly to the relevant ad platforms. Late or non-payment may result in the suspension of services.

6. Client responsibilities

Where you engage us for services, you agree to cooperate in good faith and to provide accurate information, timely feedback, approvals, and any access, accounts, or materials reasonably required for us to perform the work. You are responsible for ensuring that any materials you provide do not infringe the rights of third parties and comply with applicable laws. Delays in providing what we need may affect timelines and results, for which we are not responsible.

7. Acceptable use of the website

You agree to use this website lawfully and not to: misuse it or interfere with its normal operation; attempt to gain unauthorised access to any part of it or its systems; introduce malicious code; scrape or harvest data without permission; or use it to infringe the rights of others or for any unlawful purpose. We reserve the right to restrict or terminate access for any user who breaches these Terms.

8. Intellectual property

All content on this website — including text, graphics, logos, the “Ratawa Technologies” name and brand, and design elements — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from it without our prior written permission. Ownership of work product created specifically for clients (such as websites or content) is addressed in the relevant service agreement, and typically transfers or is licensed to the client upon full payment.

9. Confidentiality

Each party may receive confidential information from the other during an engagement. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with reasonable care. This obligation does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

10. Third-party platforms & tools

Our website and services may reference, rely on, or integrate with third-party platforms such as Google, Meta, and other advertising, analytics, or hosting providers. We do not control these platforms and are not responsible for their availability, policies, pricing, or performance. Your use of those platforms may be subject to their own terms and conditions.

11. Disclaimers & no guarantee of results

We provide our services with reasonable skill, care, and proven, ethical methods. However, digital marketing outcomes depend on many factors beyond our control — including your market, budget, offer, competition, and the policies and algorithms of third-party platforms. Accordingly, we do not warrant or guarantee any specific results, including particular rankings, traffic volumes, leads, conversions, sales, or revenue. Any examples, samples, or projections are illustrative and not a promise of results. The website and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Any third-party trademarks, platform names, or logos referenced on our website or within our services remain the property of their respective owners and are used for identification purposes only.

12. Limitation of liability

To the maximum extent permitted by applicable law, Ratawa Technologies and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of our website or services. Our total aggregate liability for any claim arising out of an engagement shall not exceed the total fees actually paid by you to us for the specific services giving rise to the claim during the three (3) months preceding the event.

You acknowledge that the limitations of liability set out in these Terms are a reasonable allocation of risk between the parties and are reflected in our pricing. Different or additional liability terms may be agreed in a specific written service agreement, which will prevail for that engagement.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ratawa Technologies and its team from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of our website or services, or any materials or instructions you provide that infringe the rights of a third party or violate any law.

14. Force majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, power or internet outages, government actions, strikes, or failures of third-party platforms or providers.

15. Term & termination

These Terms apply whenever you use our website. For client engagements, the term and termination provisions are set out in the applicable service agreement; our standard engagements are flexible monthly arrangements that either party may end with reasonable written notice. We may suspend or terminate your access to the website at any time if you breach these Terms. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will continue to apply.

16. Governing law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of India. The parties agree to attempt to resolve any dispute amicably in good faith. Subject to that, the courts of SAS Nagar (Mohali), Punjab, shall have exclusive jurisdiction over any disputes.

17. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. The revised version will be posted on this page with an updated “last updated” date. Your continued use of the website or services after changes are posted constitutes your acceptance of the revised Terms.

18. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of it. These Terms, together with any applicable service agreement and our Privacy Policy, constitute the entire agreement between you and us regarding the website and services. You may not assign or transfer these Terms without our prior written consent; we may assign them as part of a business transfer.

Any feedback or suggestions you choose to share with us about our website or services may be used to improve them without any obligation or compensation to you. Notices under these Terms may be given by email to the address you have provided to us or, in our case, to the contact details listed below, and will be deemed received on the next business day.

The section headings in these Terms are included for convenience only and do not affect their interpretation. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

19. Contact us

If you have any questions about these Terms, please contact us:

• Email: hello@ratawatechnologies.com
• Phone: +91 93521 72669
• Address: SCO 123, First Floor, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab 140603, India