Inbound call answering
Your number, or an overflow number, answered by a voice that knows your hours and prices.
AI agents
AI voice agents that answer the calls your team is missing
A voice agent picks up on the first ring. At midnight, on a public holiday, during the two hours a day when every line is busy. It asks what you would ask, books the appointment and sends you the notes.
- Free first call
- Written proposal before any work
- One person to talk to
The call that came in after you locked up
It is twenty to eight and your office shut forty minutes ago. Someone ready to book hears voicemail and rings the next name on the list.
A voice agent picks that call up and holds a real conversation. We always open by saying it is an automated assistant.
The voice is not the point. The agent takes the details, reads your calendar, books a slot and writes the summary into your CRM.
Sound familiar?
You already know which calls you are losing
The phone is where enquiries are won and lost. A missed call leaves no record, which is why it never gets fixed.
- Calls ring out after 6pm and all weekend
- Reception is busy and callers hang up
- Nobody rings back the people who filled in the form
- No-shows are high because nobody confirms
- The same five questions eat the phone time
- You lose calls during your busiest two hours
What’s included
Everything between hello and booked
Built around the calls your business actually gets, not a script bought off a shelf.
Live booking
The agent reads real availability in Google Calendar, Calendly or your clinic system.
Outbound calling
Follow-ups, appointment confirmations and payment reminders, on your schedule.
More than one language
English, Hindi, Punjabi, Arabic and others, including callers who switch mid sentence.
Warm handover to a person
Ask for a human and the call transfers, with the details already gathered.
Call notes and recordings
Every call produces a transcript, a summary and a record in your CRM.
How it works
From your own recordings to a live number
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1
Listen to real calls
We go through your recordings and write down what a good call sounds like.
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2
Script and rules
The flow, the questions it must ask, what it must never promise, and where it hands over.
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3
Build and connect the number
The agent is wired to a Twilio number, your calendar and your CRM.
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4
Try to break it
Your team rings it and pushes it. We fix accents, interruptions and background noise.
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5
Go live in stages
After-hours calls first, then overflow, then wider use.
What you get
- A voice agent on a real number, inbound or outbound
- Booking straight into your live calendar
- Transfer to a person on request, or when unsure
- Transcript, summary and recording of every call
- Leads and notes pushed into your CRM
- A dashboard of call volume and cost per call
Tools and platforms we work with
Twilio
Vapi
Retell AI
ElevenLabs
Deepgram
OpenAI Realtime
Google Calendar
n8n
We pick tools that suit your budget and team. If you already use something, we work with it.
Who it’s for
Businesses where the phone still decides it
Clinics and dental practices
Bookings, reschedules and opening hours.
Estate agents
Qualifying buyers and booking viewings while you are out.
Logistics and trades
Tracking calls, quotes and callouts that cannot ring out.
Dealerships and service centres
Test drives, service reminders and overdue work.
Why work with Ratawa Technologies
- We tell callers they are speaking to an assistant. No pretending.
- Every agent has a tested handover to a real person.
- You hear the agent on your own calls before it goes live.
- The number, recordings and call data stay in your accounts.
What affects the cost
Voice agents have a build cost and a cost per minute. What moves the price:
- Inbound, outbound, or both
- How many languages it handles
- Whether it books into a live calendar
- Call volume, billed by the provider
You get a fixed written quote after the first call. No surprise charges.
FAQ
AI Voice Agents: common questions
We open every call by saying it is an automated assistant, and in several markets that is a legal requirement. Callers do not mind, as long as they can reach a person.
It says so, then offers a transfer, a callback or a message. It does not guess at a price.
Yes. We can port it, but more often we forward calls so the agent picks up after a few rings or outside hours.
Good, not perfect. Background noise and strong accents are the hardest cases, so we test those first.
Yes, in English, Hindi and several regional languages, including calls that mix two. We test with real speakers.
Voice is billed by the minute by the telephony, speech and model providers. We work out your likely monthly cost first.
Related services
Often paired with AI Voice Agents
Count the calls you missed last week
Tell us your call volume and opening hours. We will show you a voice agent on your kind of call.