Refunds for tokens

Last updated: October 2026

This policy covers token packs bought on ratawatechnologies.com for our online tools: the Lead Marketplace, the Proposal Writer, the Site Audit and the off-page SEO tool. It is part of our Terms of Service.

1. What we refund

If you bought a token pack and still have tokens from it that you have not used, you can ask for your money back for those tokens. We refund the full amount for them, at the same price per token that you paid. We do not deduct any fee.

Example: you bought the Growth pack of 500 tokens for ₹2,499. You used 180 tokens and 320 are left. Your refund is 320 of 500 tokens, so 320 ÷ 500 of ₹2,499 = ₹1,599.

2. What we do not refund

• Used tokens. Tokens are used the moment you see a lead’s contact details, have a proposal written, open a full audit report, order a branded report, run an off-page SEO audit, or have an email, a title and description, or page content written. The work is delivered to you at once, so tokens used for it are not refunded in any case.
• Free tokens. The 100 tokens a new account receives, and any other tokens we give without payment, have no money value and cannot be refunded or exchanged for money.

3. How we count free and bought tokens

Your free tokens are used first. Tokens you bought are used only after your free tokens are finished. This means the tokens left in your account are counted as bought tokens first, which is the better result for you.

If you bought more than one pack, a refund is counted from your most recent pack first, at the price per token of each pack.

4. When a tool does not finish

Tokens are taken only when the work is done. If a tool cannot finish, for example because the writing service is busy, no tokens are taken, so there is nothing to refund. If you believe tokens were taken for something you did not receive, write to us with the date and time from your token history and we will check it and put it right.

Your full token history, with the date, time and purpose of every change, is on the Tokens page in your account.

5. Payment problems

If you paid and your tokens were not added, or you paid twice by mistake, write to us with your UPI transaction number (UTR). After we find the payment we will add the tokens or return the extra payment in full, whichever you prefer.

6. How to ask for a refund

1. Email hello@ratawatechnologies.com or WhatsApp +91 93521 72669 from the email address or phone number on your account.
2. Tell us the email address of your account and how many unused tokens you want refunded.
3. We reply within 2 working days with the number of tokens that can be refunded and the amount.

7. How and when you are paid

We send the refund to the same UPI ID or bank account the payment came from, within 7 working days after we confirm your request. The refunded tokens are removed from your account at the same time, and the refund appears in your token history.

8. Projects and services

This policy is only for token packs. Marketing and development projects that we deliver for clients (SEO, ads, websites, apps and similar work) are covered by the written proposal or agreement for that project.

9. A note about leads

Leads are requests that people posted publicly. You can read every lead before you spend tokens. Seeing the contact details uses tokens, and we cannot promise that the person will reply or give you the project, so tokens used on a lead are not refunded.

10. Changes to this policy

If we change this policy, we will post the new version here with a new date. Tokens bought before a change keep the refund terms that applied when you bought them.

11. Contact and complaints

Questions or complaints about a payment or refund:

• Email: hello@ratawatechnologies.com
• Phone and WhatsApp: +91 93521 72669
• Address: SCO 123, First Floor, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab 140603, India

We acknowledge every complaint within 48 hours and aim to resolve it within one month.