Your privacy, respected

Last updated: June 2026

At Ratawa Technologies (“we”, “us”, or “our”), your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights you have when you use our website at ratawatechnologies.com or engage our digital marketing services. By using our website or services, you agree to the practices described in this policy. We are committed to handling your personal data responsibly, lawfully, and transparently at every step, and to giving you meaningful control over your information.

1. Information we collect

We collect information in a few different ways so that we can respond to you, deliver our services, and improve your experience.

Information you provide to us

When you fill in a form, book a demo, subscribe to updates, or contact us, you may give us personal details such as your name, email address, phone number, company name, website, and the contents of your message. If you become a client, we may also collect billing details and information relevant to delivering your marketing campaigns.

Information we collect automatically

When you visit our website, we automatically collect certain technical information through cookies and analytics tools. This may include your IP address, browser type and version, device information, operating system, referring website, the pages you view, and the dates and times of your visits. This data helps us understand how our website is used and how to improve it.

Information from third parties

We may receive limited information about you from third-party platforms (for example, if you interact with our social media profiles or ads) and from analytics or advertising partners, always in accordance with their terms and applicable law.

2. How we use your information

We use the information we collect for legitimate business purposes, including to:

• Respond to your enquiries and provide the information or services you request;
• Schedule, prepare for, and conduct demos and consultations;
• Deliver, manage, and improve the digital marketing services we provide to clients;
• Operate, maintain, secure, and improve our website and its performance;
• Send you relevant updates, offers, or marketing communications where you have not opted out and where permitted by law;
• Detect, prevent, and address technical issues, fraud, or misuse;
• Comply with our legal and regulatory obligations and enforce our terms.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for a related and compatible purpose.

3. Our legal basis for processing

Where applicable law requires a legal basis for processing your personal data, we rely on one or more of the following: your consent (for example, for marketing communications, which you can withdraw at any time); the performance of a contract with you; our legitimate interests in operating and growing our business in a way that does not override your rights; and compliance with a legal obligation. Where we rely on consent, you are free to decline or withdraw it without affecting the lawfulness of processing carried out beforehand.

4. Cookies & tracking technologies

Cookies are small text files placed on your device that help websites function and gather information. We use a limited set of cookies and similar technologies, which generally fall into these categories:

• Essential cookies that are necessary for the website to work properly;
• Analytics cookies that help us understand how visitors use our site so we can improve it;
• Preference cookies that remember your choices and settings;
• Marketing cookies that may be used to measure and improve the relevance of advertising.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of the website function for you.

5. Analytics & advertising tools

We may use trusted third-party tools — such as web analytics and advertising platforms provided by companies like Google and Meta — to measure website performance, understand audiences, and improve our marketing. These providers may set their own cookies and process limited data in accordance with their own privacy policies. Where required, we obtain your consent before deploying non-essential analytics or advertising technologies.

You can usually manage your preferences for these tools through your browser settings, your device’s privacy controls, or the industry opt-out pages provided by the relevant advertising networks. Where we present a cookie or consent banner on our website, the choices you make there will also govern how these optional technologies are used during your visit.

6. How we share your information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers: with trusted vendors who help us operate our business — such as hosting, email, analytics, and CRM providers — under appropriate confidentiality and data-protection obligations, and only to the extent necessary;
• Legal and safety: where required to comply with the law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of Ratawa Technologies, our clients, or others;
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

7. International data transfers

We are based in India and primarily process data here. Some of our service providers may store or process data in other countries. Where personal data is transferred outside its country of origin, we take reasonable steps to ensure it continues to receive an adequate level of protection in line with applicable law.

8. Data security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse. These measures include access controls, secure hosting, and limiting access to personal data to those who need it. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach that is likely to affect your rights, we will take prompt steps to contain and assess the incident, and will notify the relevant authorities and affected individuals where required by applicable law and within the prescribed timeframes.

We also encourage you to play your part in keeping your information secure — for example, by using strong, unique passwords for any accounts, being cautious about the information you share over email, and contacting us promptly if you believe any communication claiming to be from us is suspicious.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected — including providing our services, maintaining business records, and complying with legal, accounting, or reporting requirements. When personal data is no longer needed, we take reasonable steps to securely delete or anonymise it.

If you have engaged us as a client, we typically retain core project records and correspondence for the duration of our engagement and for a reasonable period afterwards, in line with tax, accounting, and contractual requirements, after which they are securely disposed of.

10. Your rights

Subject to applicable law, including the DPDP Act, 2023, you may have the right to:

• Access the personal data we hold about you and request a summary of how it is processed;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data in certain circumstances;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing, including direct marketing;
• Nominate another individual to exercise your rights in the event of death or incapacity, as provided under applicable law.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and we will respond within the timeframes required by law.

Exercising these rights is free of charge in most cases, although we may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive. If you are unhappy with how we have handled your personal data or a request, you have the right to lodge a complaint with the relevant data protection authority.

11. Marketing communications & your choices

If you receive marketing communications from us, you can opt out at any time by following the unsubscribe instructions included in those messages or by contacting us directly. Even if you opt out of marketing, we may still send you important service-related or transactional messages where necessary.

12. Third-party links

Our website may contain links to third-party websites, products, or services that we do not own or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children’s privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take reasonable steps to delete it promptly.

14. Grievance officer

In accordance with applicable Indian law, if you have any complaints or concerns regarding the processing of your personal data, you may contact our designated point of contact for grievances. We will acknowledge and aim to resolve your concern within the timeframes prescribed by law.

• Grievance contact: hello@ratawatechnologies.com
• Address: SCO 123, First Floor, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab 140603, India

(Placeholder: please appoint a named Grievance Officer and add their details before publishing.)

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “last updated” date at the top of this page. Significant changes may be communicated more prominently. We encourage you to review this page periodically.

16. Contact us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@ratawatechnologies.com
• Phone: +91 93521 72669
• Address: SCO 123, First Floor, VIP Road, Zirakpur, SAS Nagar (Mohali), Punjab 140603, India