Website chat agent
A widget trained on your site content and FAQs, linking to the right page.
AI agents
Chat and WhatsApp agents that reply in seconds, not tomorrow
People message at eleven at night and expect an answer. A chat agent trained on your own content replies straight away, deals with the routine questions and passes the real opportunities to your team with the details already collected.
- Free first call
- Written proposal before any work
- One person to talk to
A reply the next morning is not a reply
By nine the next morning, somebody else has answered the question. A chat agent replies the moment people ask, in your own words.
This is not the old decision-tree bot. It understands a question phrased in a new way, asks for the missing detail, and looks things up.
WhatsApp usually matters most. On the official Business API the agent replies instantly and keeps the thread in one place.
Sound familiar?
Open your business WhatsApp and count the unread
Chat is where fast beats clever. The enquiry goes to whoever replies first.
- Enquiries arrive overnight and get answered next morning
- Your WhatsApp has hundreds of unread messages
- The same questions about price and availability
- Instagram DMs handled by whoever is free
- Visitors read three pages and leave without asking
- Your chatbot only understands its own buttons
What’s included
One channel first, then the rest
Most clients begin on WhatsApp or the website widget. This is what the agent does once it is there.
WhatsApp Business API
Official setup with a verified profile, templates and a shared team inbox.
Instagram and Messenger
DMs and comment replies, where social is the main channel.
Qualifying questions
It asks what you would ask: budget, location, timeline, and records it.
Live human takeover
Your team sees every chat live and can step in at any point.
Booking and payment links
It can offer a slot, confirm a booking or send a payment link.
How it works
From your saved replies to a live agent
-
1
Collect your answers
We gather your FAQs, prices and the replies your team already sends.
-
2
Set the boundaries
What it answers and when it hands over. Discounts and complaints go to a person.
-
3
Build and connect channels
Website widget, WhatsApp approval, Instagram, and the CRM where chats land.
-
4
Test on real questions
We run it on past conversations and compare its replies with your team’s.
-
5
Launch and tune
Live on one channel first. We read transcripts weekly and close the gaps.
What you get
- A chat agent live on your website, WhatsApp or both
- An official WhatsApp Business API account in your name
- Answers drawn only from content you approved
- Lead details saved to your CRM
- Live takeover and a shared team inbox
- Weekly transcript reviews in the first month
Tools and platforms we work with
WhatsApp Business API
Meta Business Suite
Claude API
OpenAI API
n8n
Twilio
HubSpot
Google Sheets
We pick tools that suit your budget and team. If you already use something, we work with it.
Who it’s for
Businesses whose enquiries arrive as messages
E-commerce and D2C
Order status, returns and the questions that decide the sale.
Schools and coaching centres
Admission enquiries, fees and follow-up.
Clinics
Appointment requests, directions and what is covered.
Real estate
First response on portal enquiries while the lead is warm.
Why work with Ratawa Technologies
- The agent answers from your approved content, not the open internet.
- Discounts, complaints and anything sensitive go to a person.
- Your team can read and take over any conversation.
- Your WhatsApp number and chat history stay yours.
What affects the cost
Chat agents are priced as a build with a monthly running cost. The build depends on:
- How many channels: website, WhatsApp, Instagram
- How much content needs tidying first
- Whether it also books and takes payment
- WhatsApp conversation charges, billed by Meta
You get a fixed written quote after the first call. No surprise charges.
FAQ
AI Chat & WhatsApp Agents: common questions
Most chatbots follow a fixed tree, so a different phrasing breaks them. An agent reads the question and answers from your material.
A number can be on the Business app or the API, not both. We move it to the API, and your team works from a shared web inbox.
It only quotes prices you have given it. Anything variable goes to a person. A wrong quote in writing is expensive.
Yes, at any point. The agent steps back the moment someone replies.
Yes. Chat copes well with mixed languages, including Hinglish, which is how many customers type.
Meta verification takes a few days to a couple of weeks. We build everything else meanwhile.
Related services
Often paired with AI Chat & WhatsApp Agents
Stop losing the people who message at night
Send us your five most common questions. We will show you how an agent would answer them.