AI chatbots
Website and WhatsApp chatbots trained on your own information that answer questions and capture leads around the clock.
IT services
AI automation that takes repetitive work off your team
We build AI chatbots, AI agents and automated workflows that answer customers, qualify leads and move data between your tools, so your team can focus on real work.
- Free first call
- Written proposal before any work
- One person to talk to
What are AI automation services?
AI automation uses large language models like Claude and GPT together with workflow tools to handle tasks that used to need a person: answering common questions, sorting enquiries, drafting replies, updating your CRM or preparing reports.
We start with the tasks that eat the most time, automate them safely and keep a person in the loop where it matters.
Sound familiar?
Tasks that are ready for automation
If your team does any of these by hand every day, automation can help.
- Answering the same customer questions again and again
- Copying leads from forms into a CRM or spreadsheet
- Sending follow-up messages and reminders
- Sorting and replying to emails or support tickets
- Pulling numbers together for weekly reports
- Reading documents or invoices and typing in the details
What’s included
Our AI automation services
From a simple workflow to a custom AI agent.
AI agents
Agents that qualify leads, draft replies, research prospects or triage tickets, with a person approving where needed.
Workflow automation
n8n, Zapier and Make workflows that connect your apps and move data without manual work.
Document processing
Pull details from invoices, forms and PDFs into your systems automatically.
Automated reporting
Daily or weekly reports built and sent automatically from your data.
Custom AI integrations
AI features built into your website, CRM or software using the Claude and OpenAI APIs.
How it works
How we automate your work
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1
Find the time drains
We list repetitive tasks and pick the ones worth automating first.
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2
Design
A clear map of each workflow, including where a person should check.
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3
Build
Workflows and bots built and connected to your tools.
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4
Test safely
Tested on real examples before going live, with limits and fallbacks.
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5
Monitor and improve
We watch results, fix issues and add new automations over time.
What you get
- An automation plan ranked by time saved
- Working chatbots, agents or workflows
- Connections to your CRM, email, WhatsApp and sheets
- Human review steps where accuracy matters
- Documentation of how everything works
- Monitoring and support after launch
Tools and platforms we work with
Claude API
OpenAI API
n8n
Zapier
Make
WhatsApp Business API
Google Workspace
Python
We pick tools that suit your budget and team. If you already use something, we work with it.
Who it’s for
Who our AI automation service is for
Service businesses
Teams handling many enquiries, bookings or quotes.
Support teams
Companies answering high volumes of similar questions.
Sales teams
Teams that want faster lead response and automatic follow-ups.
Operations teams
Back-office teams buried in data entry and reports.
Why work with Ratawa Technologies
- We automate what saves real time, not what sounds impressive.
- People stay in control of anything that affects customers or money.
- A written scope, timeline and price before anything starts.
- Workflows and accounts are set up in your name.
What affects the cost
Automation cost depends on:
- Number of workflows or bots
- How many tools need connecting
- Custom AI logic versus off-the-shelf tools
- Monthly usage costs of AI and automation tools (paid to the provider)
You get a fixed written quote after the first call. No surprise charges.
FAQ
AI Automation: common questions
We limit bots to your own approved information, set clear rules on what they can say and hand over to a person when unsure. We test on real questions before launch.
Zapier is the easiest to start with, Make is flexible and good value, and n8n can be self-hosted for more control and lower running costs. We pick based on your needs.
We use business API plans where your data isn’t used to train models, share only what each task needs and follow your data rules.
Yes. We build chatbots for WhatsApp through the official WhatsApp Business API, as well as for your website.
It usually frees your team from repetitive tasks so they can spend time on customers and higher-value work.
Running costs depend on usage. We estimate them up front so there are no surprises.
Related services
Often paired with AI Automation
Find out what you can automate
List the tasks your team repeats every day. We’ll tell you which ones AI can handle and what it would take.